Ensuring efficiency through ISO 9001 certification
ISO 9001 is the international standard for a quality management system (QMS). It is used by organisations to show that they are able to produce products and/or deliver services in line with regulatory requirements and customer expectations. Conosco offers ISO 9001 consultancy to help organisations meet the requirements for certification.
As well as supporting the implementation of measures to ensure a consistent level of service, the consultancy process also guides your business in continual improvement. Our ISO 9001 consultants will help you to define internal procedures and monitor the performance of employees and the organisation as a whole to promote business growth.
What is ISO 9001 certification?
The ISO 9001 standard evaluates whether your quality management system is appropriate and effective for your use case. The certification process also encourages you to identify and implement improvements to your system. When an organisation is ISO 9001 Certified, it means that their QMS meets the requirements of the standard.
ISO 9001 does not define product quality, nor is it a standard that an individual person can achieve. It controls the processes of the organisation, in turn helping to ensure that your end product or service meets the required standards. Usually, an organisation as a whole will seek certification, although it can be delivered for specific departments or processes.
Benefits of ISO 9001 certification
Although it is not mandatory, there are lots of reasons why businesses seek accreditation. ISO 9001 certification can help you to:
- Identify deficiencies in products or services
- Improve operational efficiency
- Define employees’ key roles and responsibilities
- Ensure consistent, repeatable processes
- Reduce wastage, rejected work and complaints
- Win new business and retain existing clients
- Stand out from competitors
- Save money through improved efficiency and productivity
- Engage in continuous improvement
How does our ISO 9001 consultancy work?
Conosco’s expert ISO 9001 consultancy service includes management of the implementation and certification process, guiding you every step of the way.
First of all, we will perform a health check of your organisation and QMS against the latest version of the ISO 9001 requirements.
We’ll issue you with a report detailing areas of improvement and the steps that need to be taken to bring your QMS up to the required standard.
We work with you to implement any missing requirements of the standard, and assist in facilitating your external certification audit to achieve certification.
Once you’ve successfully achieved ISO9001 certification, we can work with you on an ongoing basis to ensure that you meet the mandatory requirements for recertification.
We also offer ISO 27001 consultancy and a range of strategic consulting services to ensure that your organisation follows IT security best practices and that your IT requirements are aligned with your business goals.
Ready to get certified?
Conosco can help your organisation to become ISO 9001 certified in just a few months. Get in touch with us to find out more about how your business will benefit from certification, and how as ISO 9001 consultants, we can support you through the process.
Why should my business get ISO 9001 certified?
Used by over 178 countries, ISO 9001 certification offers a host of benefits. Certified businesses have proven their commitment to delivering excellence, by showing that they are quality focussed, reliable and safe to do business with. This can bring long-term success and financial gain as customer satisfaction improves and confidence is built in the brand. What’s more, it can open up new opportunities in global markets that may otherwise have been unattainable.
In addition, it helps businesses to improve operational efficiency, manage risks and create a secure, structured environment. This can lead to greater productivity and cut unnecessary costs.
At Conosco, we have qualified experts with the experience and knowledge to advise, guide and support your business through the accreditation process.
Which businesses should consider getting ISO 9001 certified?
ISO 9001 is beneficial for a variety of businesses across a range of sectors. Any business that is looking to exceed quality control metrics or is interested in growth opportunities should consider ISO 9001. The Quality Management System guidelines can be applied across all types of business models. At Conosco we work with small businesses as well as larger enterprises.
Who are the key stakeholders that need to be involved and manage certification?
This is governed by the size of the business, but ultimately the most senior person should be the main sponsor and set the direction for quality in the business. We would usually work with the following stakeholders:
- Head of Quality (Strategy)
- Senior Management team
- Heads of Department
- Internal Audit Team
- All owners of process
It is also important that employees have input and are kept abreast of the processes, procedures and policies you implement across the business. They are responsible for delivering quality to your customers and are essential to the success of your businesses ISO 9001 certification.
How will Conosco help my business achieve ISO 9001?
Simply put, Conosco will :
- Perform a gap analysis of the business to identify any weaknesses in your processes. We will then work with you to remediate these.
- Implement a governance framework, allocate owners of risk and set-out objective deliverables.
- Write policies, risk approach, risk methodology and the context of the business.
- Ensure the processes adhere to the policy and train staff where required.
How can businesses ensure that they keep the certification once achieved?
Once you have achieved certification you will need to continually monitor and improve your quality procedures. It is important to allocate dedicated employees who will champion the ISO 9001 and take responsibility for ensuring policies are being adhered to and the correct processes are being executed daily. You will also need to:
- Train your employees on quality and how it is implemented in your business
- Review, monitor, measure, evaluate, identify and act on risks
- Audit your processes internally throughout the year
- Perform Senior Management Review of Quality Management Systems
- Understand your clients perception of you
- Ensure the QMS is adequately resourced
- Get assessments performed by the external certification body