Case Study: Silver

Silver is a multidisciplinary development and construction consultancy providing a range of services to major residential, commercial and mixed-use projects across the UK.

With no internal IT resource, Silver initially came to us with a failed server their incumbent support couldn’t fix. We could, and we’ve been working together ever since.

Much more than day-to-day support 

Although our team provide an essential service to the 70-strong Silver team, through a combination of on-site and remote support, Conosco do much more than simply keep things running: We work closely with Silver’s management team to ensure their infrastructure is ready to cope with the company’s ongoing expansion and have already facilitated its growth from 15 to 70 staff members.

We’ve also advised on, and implemented largescale projects including migrating to Office365, developing more robust, more efficient file storage solutions, and managing all IT elements of an office move, which included installing guest wireless network new fibre connectivity and ADSL backup.

“Conosco have been able to adapt to our growing needs and implement the right solutions to maintain and enhance our business efficiency. We set high standards for our own service levels, and we expect our suppliers to demonstrate similar commitment to excellence. On this basis, we’ve formed a good relationship with the Conosco team, and we rely on them to deliver effective and reliable IT support.”

Sarah Odell, Group Director

Sustainable development of the IT environment

With our recommendations taken on board and implemented, the Silver team have been reaping the benefits of their new technology: Skype for Business and Office365 have increased staff’s mobility by enabling to access all of their documents and software and make calls as easily out of the office as they can while sat at their desks.

In a business where a lot of time is spent on-site with clients, this alone has dramatically improved service delivery and reduced frustrations.

Meanwhile our security and infrastructure improvements ensure that the company’s entire systems will remain stable and secure for the long-term.

Business benefits:
• Infrastructure that’s ready for continued business growth
• More productive staff thanks to improved connectivity and cloud-based business applications
• Security improvements improve resiliience and provide peace of mind

The future for Silver and Conosco

We continue to support Silver as they continue to grow. The company is involved in a number of major redevelopment projects and our team work alongside the core staff to ensure that Silver’s IT systems are always fit for purpose and that they are able to make best possible use of current or new technologies to continually improve their service to clients.