A day in the life of our IT Support Engineer
At Conosco, our support team are the ‘bread and butter’ of our service. Not only are they in charge of fulfilling client requests in a timely manner, they also strive to do so as personally and professionally as possible.
Years of expertise and an army of great IT support engineers are what makes this happen. In this article, we’re putting the orange spotlight on our resident ‘Ginger Ninja’, first line IT Support Engineer Jonathan de Bruin, known to all of his colleagues as ‘Jono’.
Q: So, Jono, what does a typical work day look like?
A: Well, I get in early to get ready for the day and make sure I’ve attended to emails before the phones start ringing. Once the clients contact us and the cases start coming through, I’m on the phone and on email, closing cases as efficiently as I can. I do try and sneak a cup of coffee in every now and then… All in all, each day is pretty interesting because I encounter new problems every day. This also means a new set of challenges to keep Conosco’s on their toes.
Q: Why did you choose to work at Conosco?
A: Conosco offer a broad spectrum of technologies to our clients, which means that I get to keep learning. At the time when I got into the IT game, remote support was new to me – now I love it!
Q: What do you love about your job?
A: There are a few things that stand out for me. These include; encountering different scenarios and solving new problems on a daily basis, the people on my team, and the grateful clients who we get to help through our efforts.
Q: How did you get started in your industry?
A: I took my first look at the inside of a computer at the age of 4 and the rest is history! It became my passion and I have never looked back.
Q: What kind of career goals do you aspire to?
A: To always do the best that I can in order to satisfy the client. Also to have fun along the way, become more qualified and advance within Conosco.
Q: Besides IT, what are your hobbies and interests?
A: Gaming, braaing (that’s a barbeque for those outside South Africa), playing guitar, and helping people in whichever way I can.
Q: What’s your favourite gadget?
A: To be honest, I don’t really have one. I enjoy all tech and every gadget because IT has taught me that each one has its place and function.
Q: If you could have a super power, which one would you choose and why?
A: Immortality. So that I could continue to help people and be able to see what kinds of technology the future gives us.
Q: Which skills make you good at what you do:
A: I would say advanced technical knowledge, troubleshooting abilities, taking initiative, attention to detail, calmness under pressure, good communication and effective people skills.
What clients have to say about Jono:
“I’m of the opinion that the support extended by Jonathan De Bruin was well in excess of what one can reasonably expect in the world out there. Many thanks.” – Jamie Stewart
“We got disconnected and Jonathan called back multiple times to get hold of me. Very patient and very helpful. What an asset to your company.” – Al Zia Pervaiz, MyLondonHome
If you would like to find out more about how Conosco and our IT support engineers like Jono can benefit your company, get in touch with our London IT support team.