Blog

We’re Hiring: Client Manager

Client Manager

Location: London

Reporting to: Head of Client Services

Roles and Responsibilities

The Conosco Client Manager will form part of the Client Services team and manage a portfolio of business clients of varying sizes. He/She will have full responsibility for each client’s relationship, account plans, profitability and upselling opportunities, ensuring excellent customer service and client satisfaction at all times.

Primary Responsibilities

  • Provide the face of Conosco and the main point of contact to their portfolio of clients
  • Build solid relationships with new clients during the sales and onboarding process
  • Nurture and maintain strong client relationships to achieve customer loyalty
  • Work with clients to identify key business needs, ensure they are kept informed of new products/services and explore potential upsell opportunities
  • Create and review client roadmaps and budgets in partnership with our Technical Managers
  • Maintain regular contact and complete quarterly business reviews to support and maintain the ongoing relationship
  • Client billing
  • Build solid relationships with all Conosco teams to enable collaborative working
  • Work closely with colleagues in South Africa for quotes, raising orders, projects and the business operations function in the team

Key qualities

  • Dynamic and outgoing personality with the enthusiasm and passion to deliver exceptional customer service
  • Exceptionally organised and have a composed and professional disposition
  • Excellent verbal and written communication skills, a high level of initiative and a proactive approach
  • Ability to work under pressure and to tight timescales
  • Some knowledge or experience of client/account management in a services organisation, as well as previous IT knowledge would be advantageous

Interested? Please email  jobs@conosco.com.