IT support packages

Our simple packages

We've packaged our IT support into three levels of service: Absolute, Extensive, and Responsive. Our customers tell us they're great for taking IT worries off your hands without adding complexity, and they won't leave you vulnerable to unexpected extra costs. See the full comparison table below.

At a glance

• Three levels of IT support to choose from
• Predictable, reasonable fixed price 
• Dedicated Account Manager with all packages
• State-of-the-art monitoring and professionally staffed help desk

Emergency support now? Call 0845 838 7680

If you're in a really big hurry we can provide emergency support from the moment you call us. Many of our long-standing customers started with us this way, and began to use the planning and strategic aspects of our expertise later.

The packages

Absolute

Most customers pick our Absolute plan - it covers pretty much everything, and makes your IT simple and predictable. We think it's ideal because it aligns our interests with yours: with a fixed price for all support, it's in our interests to make sure nothing goes wrong.

Extensive

The Extensive plan includes core monitoring and maintenance without on-site support, and limits the amount of remote support. This means it costs significantly less than the Absolute plan initially, but you bear some risk of unforeseen costs if there's a major problem.

Responsive

With the Responsive plan, you're covered for what is often called 'first line support' calls, at a very economical fee. Unlike some IT support deals, you still get a dedicated Account Manager plus our higher-level strategic overview.

Compare the packages