Network monitoring and site visits

Prevention is better...

It’s a cliché but it’s true. Our monitoring and maintenance service catches problems before they catch you. We keep a constant vigil on your systems with tools that provide our engineers with early warnings and critical alerts, as well as logs for tracing faults.

As a result, we can fix issues before they escalate, preventing your systems from crashing and avoiding costly downtime.

We carry out regular routine maintenance and servicing on your computers, just like you would on a car:

• installing patches and security updates
• checking that backups are working
• managing firewalls and other security devices
• keeping anti-virus and anti-spam software up-to-date

To ensure your workflow isn’t disrupted, we use remote maintenance tools and schedule most tasks to run automatically out-of-hours.

The human touch

So much IT support can now be done remotely that it’s easy to forget the value of having an engineer on the ground.

Whilst we fix 90% of faults remotely and do all our proactive monitoring from our office, we know it’s always useful for engineers to visit our clients’ offices from time to time.

We can also arrange for your own Account Manager, who knows your business, your network and how your people work, to visit on a regular basis.

Contact us on 0845 838 7680 for more information.