How we do it

The Conosco approach

At Conosco, we work for a fixed price so our interests are absolutely aligned with yours. We're both happy when there are no problems to fix, so we prevent them arising wherever we can.

Find out more about the range of services we provide to keep your IT on track, whether it's fully or partially outsourced to us.

At a glance

• Help desks staffed by technicians in London
• Site visits to bring the human touch to our work
• Strategic advice that helps you plan for the future
• Proactive maintenance to catch problems before they arise
• Account management aligned to the needs of your business

Expert people, expert service

Relying on Conosco for your IT support means you can depend on a knowledgeable, fully-qualified engineer from a help desk based in London, not an overseas call centre. If we can’t fix the problem remotely, we’ll arrive on your premises as soon as possible. We also offer scheduled site visits and strategic advice to all our customers. And our account management services are structured to give you results you can measure.

Corporate-level systems for smaller businesses

We provide systems of a nature usually only available to larger corporations. It's our firm belief that smaller enterprises from just a few employees to 250 staff or more can benefit from the kind of robust IT applications normally found in multinationals. So we install a range of remote management tools adapted from large enterprises to audit each of your workstations every day.

Conosco's highly trained and motivated Account Managers provide day-to-day care, plus strategic planning - all for a fixed fee. So you stay up to date with the latest IT thinking and products, but there are no nasty surprises in your budgets. And they make regular site visits to talk to your staff and sniff out any niggling problems we're not hearing about.

Measurable feedback

We customised our NetSuite CRM/ERP system to include a feedback form with every case closed. If for any reason the feedback is not the way it should be, we call you straight back.

We use feedback scores to adjust the way we do things and fine-tune our setups. So we’re constantly striving to improve our service. The steady stream of work we've received from referrals is a testament to the success of this approach.

No lock-in contracts or ties to suppliers

A lot of IT support companies are too keen to get customers to sign up for 3, 6, or 12 months at a time. While it’s true that we might be able to offer even lower prices for longer term commitments, Conosco understands that when times are tougher economically – especially for growing businesses and start-ups – a month by month commitment may be more appropriate.