Help desk

IT help on tap

Even in the best systems, a PC can go down or a whole system crash. Work stops, people get frustrated; it’s stressful and expensive. That’s why you need a fast, helpful response from a real human being.

Real people who know

We have one of the most sophisticated helpdesk systems in the world. We can fix over 90% of problems remotely and for the other 10% our fleet of scooters get our engineers to you as fast as possible. We can even put engineers on the ground as far away as New York or Los Angeles, if that’s where you need them…

Our Managed Computing service includes call-outs at no extra charge.

Professional systems

Our helpdesk service includes:

• dedicated support teams for each set of customers, to ensure personal contact, local knowledge and the ability to respond quickly at all times
• a priority system so that urgent cases get instant attention
• an online case-logging system that you can access so you can monitor the progress of your cases and update them

What isn’t covered

Our fixed-price service means we have to set limits but we’ve tried to be sensible. These are the ones that are too open-ended or outside our control to cover:

• Hardware, software and services that we don’t supply, though we can include many items by prior agreement
• Installing new equipment (minor items are covered at our discretion)
• Tuition
• Gross negligence and force majeure

A key part of our Managed Computing service, our helpdesk is also available as a standalone service. Call us on 0845 838 7680 to find out more.

We support Windows-based systems. We don’t support Mac, Unix or Linux systems, although we have experience of running Windows on Macs.